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| FAQ |
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| Welcome to portfolioprint.com. We have attempted to compile a list of frequently asked questions here for your review; if you do not see your question listed here, please email info@proofnewyork.com and someone will return your email ASAP. Or just call 1-800-656-1982 M-F 9am-6pm. | | | | Digital C Questions:
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| Color Questions: | |
| | Turnaround Questions: | | | | | Shipping/Deliver Questions: | | | | | Location Questions: | | | | | | | |  | |  | | | | What is C-Print? | | In short a C-print is a color (chromogenic) photographic print. For a full explanation on the definition of a C-Print, please see the link here: http://en.wikipedia.org/wiki/Chromogenic_color_print. | | | | What is a Digital C-Print? | A Digital C-Print is a color photographic print “imaged” from a digital “raster” image file such as a TIFF or JPEG. | | | |
What type of Digital C-Print do you offer? |
| We use an Italian made printer called a Polilettronica. The design and quality is similar to the more well known “LightJet.” We believe this is simply the best Digital C printer available. | | | | I like my InkJet printer, why should I use a digital-C? | | We love our ink jets printers too. However, we would argue there is nothing quite like a real photographic print. If digital photography has been leaving you feeling flat. It might be time to see how your digital images look on photographic media. We would also argue that because we keep our rates low, they are comparable in price to inkjet prints when you account for the cost of ink and paper, and not to mention your time. | | | | Are your prints archival? |
| Yes, every print is archival up to 100 years, depending on how the prints are stored (in or out of light). |
| | | Can your prints be used for fine art? |
| We offer the highest quality archival photographic print available. How you use them is up to you. But certainly they would hang well in any fine art gallery, and can be sold as archival prints. | | | | What are the differences between LightJet, Lambda, Chromira and “Poli” prints? |
| They all work on the same principle, light exposing photographic media which is then chemically processed. The Poli and LightJet are arguably the sharpest of the 4 because the paper is imaged stationary (instead of moving). The Poli and LightJet imaging technologies are very similar, stationary print while being “imaged.’ The Poli has a few advantages, besides being the latest technology of the 4 printers, it is the only digital C-printer capable of imaging native 16 bit color image files. Although many would argue this extra color information isn’t necessary. It is also the only high end digital C printer with an inline RA-4 processor, the advantage being it is less labor intensive than say a LightJet to produce the same quality print. For this reason we are able to offer these amazingly high quality photographic prints at inexpensive rates. | | |
| What type of paper do you use? |
| We use Fuji Crystal Archive for it’s extreme archival properties. We offer gloss, matte, super matte, and pearl. |
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What is super matte? |
| An extremely beautiful matte paper, with an uncoated paper look similar to traditional black and white matte fiber paper. |
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What is Pearl?
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| Pearl is a reflective paper surface with a “pearlescent” look and feel. It is often compared to Kodak’s “Metallic. |
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| |  | | | | | | | | How do I calibrate my monitor to your printer? | | We recommend you calibrate you monitor with a spectrophotometer, e.g. an EyeOne if you want consistent and predictable color results from your prints. Depending how you will be viewing your prints, we recommend calibrating your white point accordingly. E.g. If you are viewing your prints under a traditional viewing booth rated at a color temperature of 5000K, we recommend you calibrate as such. If you are viewing your prints under daylight, we recommend 6500K, etc. For more information, please see our color tutorial. | | | | What profile should I use as my working color space? |
| We recommend processing your files and making all your color edits in AdobeRGB. It has become the standard for wide gamut RGB images. sRGB is also good, but has a smaller gamut, and primarily only intended for web use. For more information, please see our color tutorial. | | | |
What are your custom paper profiles for? | | Our custom profiles are available in our color tutorial section, according to paper type. We hold very tight tolerances for our prints (i.e. our prints don’t move from order to order). In fact consistency in our print is one of our main goals in running our printers. This allows you to make predictable and accurate prints every time you place an order. This also means our profiles never change. | | | |
What is soft proofing? | Simply put, a way to preview the gamut differences from your working RGB (adobe) versus our printer gamut (printer profiles. Using soft proofing lets you accurately predict how you image will print on our printer, on whichever paper you select.
You can “soft proof” your print by selecting our printer profile as your “proof profile” in Photoshop (or other image editing program with soft proofing capability.) For more information please see our tutorial on RGB “soft proofing.” | | | |
Do I need to convert my files to you profile before uploading? | | No, we recommend keeping your files in Adobe RGB and we can convert them for you to the correct printer profile before printing. | | | |
I see you offer straight prints and custom prints? What is the difference? | A straight print means we simply take your file, convert it to the appropriate color profile, and print. Assuming you have a fairly well calibrated system, the print you receive should be fairly close to what you are expecting. Of course, there is some amount of “drift” and no print will be exactly the same printed on different days, on different emulsions, etc. But we do every thing we can to always provide the most consistent color in our prints.
With custom prints we ask for you raw file saved as a “.dng.” This feature is currently unavailable now, but will be in the near future, please check back in or email, info@proofnewyork.com for info. | | | | | | |
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 | | | | | What kind of turnaround can I expect after placing my order?
| | We guarantee your proof will ship within 24 hours, and often times the same day. However, if you are ordering a large number of proofs it may take longer than for us to produce them. The proof verification process slows down our production capacity significantly. You can rest assured you will be getting the highest quality and most accurate proof available, but as always, quality takes time. | | | | I need my proof today. What should I do? | | Order the proof on RUSH and we will place your proof to the top of the queue for proofing. Please see the RUSH schedule on the proofing tab. | | | | I placed my order and it shipped same day; is this normal? | | We will always try to proof and ship your order as soon as possible, often within hours from when the order was placed, however because we cannot control our order volume, we cannot guarantee this speedy service all the time. As a rule we try to fill orders as fast as possible, often the same day. | | | | |  | | | | | Shipping/Deliver Questions: | | | | | | | I’m in New York City; can I pick the proof up myself? | | Yes, just select this option when checking out. You will be emailed once your proof is ready for pickup. | | | I’m in New York City; can you messenger the proof to my client or to me?
| | Yes, just select this option in the checkout; you can specify a shipping address separate from the billing address, and we will messenger the proof to this address. | | | | I need one proof to go to me, and another to go to my client/magazine. Can you do this? | | Yes, just place the order for the proof twice, changing the shipping options accordingly for each proof. | | | | Can I use my own FedEx account number? | No, you do not need to use your own FedEx account number. When your order is placed and you select FedEx as your shipping option, we will update your order with a FedEx tracking number for your order, you will also receive a shipping status email from FedEx directly.
To reference your tracking number from the site, select the "My Account" tab and you will see the tracking number for a particular order.
By clicking on the number you can get the shipping status of your order directly from the FedEx site. | | | | | | | | | | | | | | | Where are you located? | | We are conveniently located in downtown Manhattan, at 195 Chrystie St (between Stanton and Rivington) Suite 102A (down the long hall across from the elevator). CMYKPROOF.com is owned and operated by Proof Digital Inc. | | | | How to I get to you? | | Take the F train to Second Avenue, exit at Second Avenue, walk one block south to Stanton, and keep walking to 195 Chrystie St. Enter the building and walk down the hall; we are in the back of the building at Suite 102A. We are not affiliated with the film lab at the storefront of the same building. | | | | | | | | |
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